Part II · Chapter 4 · What a control is · lesson 10
The cheapest thing that would actually address it
14 min
Builds on Four things you can do, and only one of them is work
Part II · Chapter 4 · What a control is · lesson 10
14 min
Builds on Four things you can do, and only one of them is work
One risk, written as a sentence with a victim in it: a former contractor keeps working access to the customer database for months, because contractors arrive through a different process from employees and nobody owns closing it.
Three designs address it. They cost roughly nothing, a few engineer-days, and a five-figure annual licence plus an integration project. The usual assumption is that they sit in increasing order of strength.
They do not. They sit in increasing order of purchasability, which is a different ordering and the reason the expensive one gets chosen.
Predict
Three questions separate control designs, and cost is the least interesting of them.
Does it depend on somebody remembering? If yes, it has a failure mode that no amount of money removes and no procedure fixes. Hang it off an event that has to happen anyway and the failure mode goes away.
What does it leave behind? The strongest evidence is produced by the work without anybody deciding to produce it. Evidence assembled afterwards is weaker, and evidence that exists only when somebody is diligent is weakest.
What is its scope, and who decides? A control is only as wide as the population it reaches. A mechanism connected to one source of truth is silent about everybody who arrived through another.
A design that answers all three can cost very little. A design that answers none of them can cost a great deal and come with a dashboard.
What would you do
A sixty-person company. Fourteen contractors at any time, arriving through two routes: most via an agency with a contract record in the finance system, a few directly through engineering with nothing but a Slack message and a start date.
The ops lead has about two hours a month for this. One engineer could spend three days building something. There is budget for a platform if somebody writes the case, and the security questionnaire from a large buyer arrives in two months.
A control that depends on one person remembering is not a cheap control. It is a control with a hole in it, and the hole is not priced.
That is the condition under which everything above stops holding: if the inexpensive design's trigger is a human intention rather than an event, then no cadence, procedure or reminder makes it a control — it makes it a habit, and habits end when somebody is on holiday in the week it fell due, changes teams, or has a quarter where everything is on fire.
The test is one question: what has to happen for this to be skipped? If the answer is "somebody forgets", it will be skipped. If the answer is "a contract has to end without anybody recording that it ended", you have bought something real for three engineer-days.
Check